"The ambulance service was excellent. ..."

About: Kent & Canterbury Hospital

What I liked

The ambulance service was excellent. Initial reaction by A&E staf was also excellent. When it was agreed with the consultant that I could transfer to The Chaucer things went downhill from thereon.

I arrived at A&E at approximately 0930hrs. About 1100 hrs transfered to the 'diagnosed' part of A&E.

Several times I asked for a drink and some food - none of which arrived. It took over 30 minutes for a nurse to repond to a call. I left A&E at about 1830 hrs without having had a drink or food!

It seemed to me that the staff were not interested in my well being a i was being moved to The Chaucer and that they (the Chaucer) could feed me. The staff were aware that I was diabetic and that regular meals are essential.

What could be improved

The attitude of staff if I am correct should not be affected by where the patient was going to be treated. As far as I am concerned if you are at Canterbury then they should be responsible for your overall welfare until discharged.

Anything else?

I had the feeling that I was not elegible for NHS care as I had opted for the Chaucer. A form of inverted snobbery - this attitude should be disuaded.

It was also obvious that the number of staff on duty was totally inadequate and management should get rid of a couple of managers and employ nursing staff.

The hospital shoud encourage more people to take health insurance which in turn relieves the National Health.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Recently read