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"Bad Experience"

I have been an out-patient for 5 years. I am seen every 4 months by a trainee gp. I find the staff unfriendly and unhelpful.

I don't remember the last time I saw a consultant even though I have been asking for a long time. The consultant who is my care coordinator is cold and rude and now refuses to see me. I had some therapy from a Psychologist but that was held at a different venue, although arranged through Greenfields. My Psychologist was excellent but unfortunately I cannot get anymore therapy just yet, I have to use the medication which makes me feel ill both physically and psychologically. This doesn't seem to matter, there is nobody qualified to change my meds, and they seem very reluctant to do it anyway, despite my requests. To sum up I would advise anybody reading to be very careful if attending this clinic as it could lead to your condition not being properly monitored or you being treated in a proper and fair way.

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Responses

Response from Greenfields Centre 6 years ago
Greenfields Centre
Submitted on 13/12/2017 at 11:36
Published on nhs.uk at 12:42


Thank you for taking the time to leave feedback for the Greenfields Centre. We are sorry that you feel you have had a poor service from the team. North Staffs Combined Healthcare takes all feedback received seriously and always uses comments to continually improve our services.

I am very disappointed that for you we appear to have fallen below expected standards.

I would be grateful if you could contact the Centre Manager Noel Haughton or Deputy Manager Karen Cottage on 0300 790 0236 both of whom would be very happy to hear from you and would like to agree with you a plan of suitable, collaborative care and address your concerns.

Alternatively, you can contact our PALS team on Freephone 0800 389 9676 or by email on patientexperienceteam@combined.nhs.uk who will be very happy to support a review of your individual case.

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