"Prescriptions shoved across the desk without a word"

I have been to my medical practice on many occasions to pick up a prescription and most of the time members of the reception staff behave in a rude and insensitive way toward me.

I had one look at my medical records and tell me so loudly that everyone in reception could hear that I would not be getting a prescription. They had made that decision not a doctor, they then exclaimed in shock that I was on two types of the same medication long acting and short acting and proceeded to tell me I shouldn’t be taking the dose I was taking. Again their decision, not a doctor.

On many other occasions I have had my prescriptions shoved across the desk without a word and on the latest visit I was told immediately that it wasn’t ready as it had only been done this morning. When I told the reception staff I was in for a prescription I ordered last week not today it was fished out and shoved across the desk again without a word. I had to ask if it was all there because they don’t usually look through the whole box for your name and on many occasions I’ve had to go back after getting to the chemist to ask the, to look again for the other half. 

It’s not all the receptionists, some are always very nice. 

So today I’ve eventually had enough and made an official complaint, the reason I haven’t before is that I feel so unwell I don’t have the energy for it. I have a chronic illness with lots of additional problems caused by this illness including pain and severe fatigue.