"Quite stressful compared with the old system"
About: Devon Access and Referral Team (DART) Devon Access and Referral Team (DART) Exeter EX1 1PQ
Posted by Vid (as ),
Following my wife’s referral by her GP to a hospital consultant I have just learnt that a new system has been imposed which requires the patient to arrange an appointment through Devon Access and Referral Team (DART). This seems to be an additional layer bureaucracy merely to pass on a request.
My further concern is the cost of running DART, the funds for which must come from the NHS budget and I’m sure this money could be put to better use for the benefit of patients.
My wife’s visit to her GP and subsequent receipt of the appointment form took six days. On contacting DART, via a chargeable number, my wife was told ‘Sorry we are training and unable to deal with your enquiry but leave your reference, name and telephone number we will call you back’.
No call was received so I rang DART again the next day, only to be in a queue for some nine minutes but then I was dealt with in an efficient manner and was told an appointment would be made and the hospital would contact us in about four weeks.
Apart from the initial confusion (our first experience of this procedure) the whole process has been quite stressful compared with the old system of just receiving an appointment direct from the hospital.