"My Experience of a Caring NHS"

About: Arnold Lodge Regional Secure Unit Coventry And Warwickshire Partnership NHS Trust / Inpatient mental health care Dudley and Walsall Mental Health Partnership NHS Trust / Inpatient mental health care

(as the patient),

I have been in several NHS hospitals, including Bushey Fields Dudley. Wallsgrave Coventry, Rampton Nottinghamshire, Arnold Lodge Leicestershire. In my opinion and all the hospitals I have been in have had staff that haven't got a clue what the word care means.

It felt for me as if staff were not bothered about how you are when you are feeling suicidal and having thoughts of harming yourself, all you get is a shrug of the shoulders or an I really couldn't care less sort of comment. All you need is a little comforting or reassurance and a friendly face that really seems bothered in your care and recovery.

It did also feel to me that if staff think they can get away with something, then they will do it like sarcastic or derogatory remarks aimed at you or winding you up and trying to get you to be violent so they can lock you up in seclusions.

I also feel that patients are not cared for physically like they should be. For example patients who have just had operations are expected to walk from their rooms to the meds trolley each time meds are called.

Some of them fall over with old age but nobody is allowed to help them up and this scenario is repeated over and over but still, nothing is done.

This is my experience of Mental Health Hospitals and in my opinion the effectiveness of treatment could be a million times better if the staff had the right attitude to do the job.

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Response from Julie Grant, Head of Communications, Nottinghamshire Healthcare NHS Trust

I am sorry that you feel your experience of mental health services has not been what you would have wished.

As you mention several Hospitals I am not sure where to refer you to, so if you would like to take this further then please contact me on 0115 969 1300.

If you do this we can contact your current care team and ask them for a response. We are proud of the service we offer at Nottinghamshire Healthcare and always welcome feedback - whether negative or positive so we can actively develop our services.

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Response from Karen Simmonds, Head of Service User & Carer Experience, C&W PARTNERSHIP TRUST

I am sorry to hear that were unhappy with the mental health services you received.

As you have mentioned a number of different areas where you have received treatment, I want to be sure of what the issues are that relate to Coventry & Warwickshire Partnership Trust.

If you would like me to look in to your concerns, please contact the Customer Service Department on 02476 536800.

We always appreciate feedback as this helps us look at where improvements can be made to our services

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