"unhappy service"

About: Queen Marys Hospital (Sidcup) Queen Marys Hospital (Sidcup) Sidcup DA14 6LT

Posted via nhs.uk 6 years ago

waited for my yearly appointment and turned up on time on the day to find out it had be changed for the sixth time without the letter being sent to me .receptionists try hard and have to help a lot of people but i was kept waiting on purpose

Story from
nhs.uk

Do you have a similar story to tell?

Responses

Queen Marys Hospital

Submitted on 31/10/2017 at 16:18

Published on nhs.uk at 18:34

I a very sorry to hear about the cancellation of your appointment at the MSK service at Queen Mary's.
It must be very disappointing and inconvenient.
We know that there are sometimes problems with appointment letters going astray and the trust is in the middle of a large scale piece of work to improve all aspects of communication for our outpatient services.
If you would be interested in sharing your experience to help us improve please do contact me. Jessica Bush, Head of Engagement and Patient Experience, Jessica.bush@nhs.net

{{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Was this response helpful? Yes | No
Thank you for your feedback.
See more responses from Queen Marys Hospital

Show your support

Have you experienced something like this, here or elsewhere?

If so, show your support below.

I've experienced this

Or maybe your experience was different?

Opinions
Next Response	j
Previous Response	k

Opinions

Next Response

Previous Response

Navigation
Shortcut Help	?
Go to Home	g + h
Go to Tell Your Story	g + t
Go to About Us	g + a

unhappy service

"unhappy service"

Responses

Keyboard Shortcuts