"rude telephone manner"

I rang the hospital to chase up an appointment as I have been waiting a number of months without any word. Only to be greeted by a snotty person who was no help what so ever, they would not listen to what I was trying to say and in the end transferred me to a different department cutting me off when I was talking. Absolutely disgusting attitude. I felt as though my phone call was disturbing their 'chat' time as I could hear lots of laughing in the back ground. Not the response I would expect from someone working in a professional environment!!