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"Nurses are bad treating and shouting at me"

About: Royal Sussex County Hospital / Maternity

On the 19 March 2016 I gave birth to a baby boy. I dont have anyone at the hospital. 20th around 10-11am I rang my husband that he needs to come early as baby is having temperature, the side of my bed someone’s doing their job and as soon as im talking on the phone the nurse just shout at me I was even wandering if its me the one who shouting at because they just open the curtain of my bed. The other nurse I thought they were good as they about to feed my baby with milk,I asked politely if can i know the name of that nurse? I pointed out my fingers and they said let me go and i will find out..I waited but they never return and I ended up feeding my baby from bottle,before that they came in the morning to feed my baby to a formula milk but they didnt use bottle feeding. I was badly in pain on my stitches and experiencing those stuff ate more likely very disappointing.I am midwife myself in my country and we learned to respect all our patients. The fact that those nurses just left me and my baby I asked my husband to lodge a complaint but he said its ok if they lose their job then its not good..So im going to try in Princess Royal Hospital next year as I dont want to feel small from those nurses again. Even the doctors doesnt give us attention. So the night of 20th I forced my husband to asked the doctor to discharge us even its middle of the night. Doing medical fields supposed to be very caring.

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Responses

Response from Royal Sussex County Hospital 6 years ago
Royal Sussex County Hospital
Submitted on 23/10/2017 at 14:46
Published on nhs.uk at 15:32


I was so sorry to learn of your experience and would very much like to look into the issues you have raised in more detail.

If this would be helpful to you please do contact our PALS team either by emailing pals@bsuh.nhs.uk or by telephone on 01273 664511

with best wishes

Jane Carmody

Head of patient Experience, PALS and Complaints

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