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Outpatient appointment

Story from nhs.uk

"Outpatient appointment"

I was sent an outpatient appointment after a 7 month wait. The letter said my appointment was at Jardine Crescent. When I arrived for my appointment I was told it was at the Caludon centre and I'd have to rebook. Totally hopeless. The receptionist was really unhelpful after I told the receptionist I was desperate to see someone and they couldn't care less.

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Responses

Response from Wayside House - Trust HQ 6 years ago
Wayside House - Trust HQ

Submitted on 30/10/2017 at 12:34
Published on nhs.uk at 13:37

Thank you for your feedback. We use all comments we receive to help improve the services we provide.

The experience you have described is clearly not acceptable, and we recognise this must have been a very frustrating experience for you.

We have taken steps to improve our lines of communication so that appointments are made and kept more effectively.

We have listened to your feedback and aim to make sure all patients referred to our services see the right team and in a timely fashion, and that our staff are able to advise you better about how we can help.

But don't leave it at that - please help us further resolve this matter so we can do everything possible to make sure it doesn't happen again. We are sure there is more you need to tell us, so please contact our Patient Advice and Liaison Service (PALS).

CONTACT US:

Patient Advice and Liaison Service

Coventry and Warwickshire Partnership NHS Trust

Wayside House

Wilsons Lane

Coventry

CV6 6NY

Telephone:

0800 212 445 (Freephone)

024 7653 6804

Email: PALS.Complaints@covwarkpt.nhs.uk

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