"Terrible"

I am a new patient at Highfield Medical Centre. From the process of becoming a new patient at the surgery, to making an appointment for a new patient's medical check to making an appointment to have an injection for going on holiday, it was a shambles. In all honesty, even calling it a shambles is an understatement! Having filled out my new patient's application form to join (generally, thought to be a formality), I was told I would be contacted within the next two weeks to confirm it had gone through and to book a new patient's medical check appointment. However, far from being contacted to confirm, when I rang to ask what the latest was, no one answered the telephone. This continued for several days so I decided to go in person. Upon arrival, it was realised that my application form had been misplaced and the receptionist after searching for approximately ten minutes, came across the form and after a brief apology, told me it would be at the top of their priority list even though there were approximately, fifty other forms which needed to be looked at/processed. Finally, after being contacted and making an appointment for the general medical check up that typically follows, I was pleased that I would not have any contact with them for the foreseeable future. A few months later, as I was preparing to go on holiday, I informed them four to five weeks in advance to enquire about what injections I would need. I thought it best to go in person to avoid the previous difficulties. The receptionist took my details and informed me the doctor/nurse would get into contact with me within the next week. They informed me over the phone that there were very few dates available and the ones that were, were at times that I would be at work. I found this shocking considering the fact that I gave them several weeks notice, yet I was still unable to get a date and time that would suit me. I made further calls/ visits in person to try and reach a conclusion but to no avail. The receptionist would promise to call with a solution on several occasions but unsurprisingly, would not. I would call; failing to come to an agreement. In fact, I was told that as the doctor worked at two different branches, the receptionist was struggling to get into contact with the doctor. I was once again promised a phone call the next day which as expected did not happen. I once again rang the next day which surprisingly, saw my call answered and the receptionist informed me 'I was going to call you in the afternoon today'. Their suggestion, after having spoken to the doctor, was that I travel to the surgery further away from my home, at which the doctor frequents and make an appointment there. This would also be at a time/date that suits them. I am sat here with less than three weeks to go with no conclusion in sight! Not recommended.