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"Unhappy with mental health services."

About: Torbay Hospital

My overall experience of the hospital over the years has been very good. Nice hard working thorough staff. My children have also been treated very well here and so I've never needed to complain. However through no fault of my own I found myself in a mental health crisis, I was burnt out through workplace pressures and ended up needing support from the mental health teams. I feel the environment that should be there to assist with recover sends me in crisis. The rooms used are office like, desk, chair and that's it. Magnolia blank walls. When at your lowest moments you are made to feel worse. It must be rough on the staff too. It's not an easy job and this can't help. I used to take in my own paintings to help my mind to focus. I would like to work with the hospital to make a positive difference and I'm currently negotiating change. I hope to be able to make a more positive review next time. Until it changes I will end my sessions in this environment, with regret. Ps why don't you recognise this service in your survey? I had to tick the box don't know but it's community mental health.

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Responses

Response from Torbay Hospital 6 years ago
Torbay Hospital
Submitted on 25/10/2017 at 11:04
Published on nhs.uk on 26/10/2017 at 04:13


Dear Patient,

We are very sorry to hear about your experience and that the standard of your care fell below that which we strive to provide.

We would like the opportunity to discuss your experience with you and try our best to resolve it.

If you are happy to talk to us about this, please contact our Patient Advice & Liaison Service (PALS) so they can look into your situation in more detail.

A PALS Officer is available in person, Monday to Friday, between 09.00am and 4.00pm. You can contact them by calling 01803 655838 or on our 24 hour freephone number 0800 02 82 037. If you get through to the voicemail service please leave your contact details and you will receive a call back within two working days.

PALS can also be contacted by Text Phone on 01803 654742, or via email to tsdft.feedback@nhs.net your email will go direct to our PALS Service).

We look forward to hearing from you so that we can address the issues you have raised.

Kind regards

Patient Services Support Officer

Torbay and South Devon NHS Foundation Trust

tsdft.feedback@nhs.net

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