This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

MRI appointment was cancelled with no notice

Story from nhs.uk

"MRI appointment was cancelled with no notice"

About: Cavell Hospital

My MRI appointment was cancelled with no notice. They had tried to ring me the day before but had written down my number incorrectly. I didn't find out my appointment had been cancelled until I arrived at the hospital, which was a complete waste of my time. The reception staff were very unapologetic.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Cavell Hospital 6 years ago
Cavell Hospital

Submitted on 19/02/2018 at 11:03
Published on nhs.uk at 12:07

Dear Sir/Madam

may I offer my apologies for the unacceptable response you received from our reception staff. We do have extensive customer service training for all our admin team staff and I am very disappointed to hear this is how you were treated. Please be reassured all of the comments left in regard to poor service of any nature are taken very seriously by my self and the senior team and this will be forwarded to the administration Manager for review. Feedback is extremely important to us and I would like to thank you for highlighting the issues you faced as it gives us an opportunity to raise during customer service training and hopefully improve the manner in which all staff deal with our customers in the future Kind regards

Jayne Wakefield Director of clinical services

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k