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Cannot praise this department enough

Story from nhs.uk

"Cannot praise this department enough"

About: Queen's Hospital (Romford)

I visited this department (Clinical Diagnostic Unit) as an outpatient for an upper GI tract endoscopy today (on a Sunday!!). The staff put me at my ease from the start. I was treated with great respect, and everything was explained to me very clearly, even though I had been sent an explanatory leaflet with my appointment letter.

The whole procedure was quick and efficient, and everyone in the department seemed to be well coordinated and caring.

Before I was discharged, the findings were explained and discussed with me.

None of us wants to be in a hospital for treatment or diagnosis, but I would recommend this department to anyone who has a choice of where to have their outpatients appointment.

10/10!

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Responses

Response from Queen's Hospital 6 years ago
Queen's Hospital

Submitted on 23/10/2017 at 17:45
Published on nhs.uk at 18:31

Thank you for taking the time to make us aware of your experience, I am pleased to hear that the service you received was good and that all of the staff made you feel and ease from the start and were caring. I will ensure your feedback is passed onto them so that they are aware of your kind words and what a difference they made to you.

Kind Regards

Caroline Moore

Divisional Director Specialist Medicine

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