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Thank you to all staff in assessment unit...

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"Thank you to all staff in assessment unit..."

About: The Royal Victoria Infirmary / Accident & emergency

I was admitted to assessment unit on 18/19october after being involved in an accident getting into a taxi.It was only an overnight stay but did not sleep alnight due to other patients who were. Keep calling.I can only have enormous praise for the nursing staff on duty for the pressure they were under.

A doctor came to see me at about 8.15 and said I could go home.because the staff were so busy I asked to wait in. waiting room.After 2 hours no one came back,so I then went back to cubicle 3 and

was taken by someone to reception desk where the sister told me just to go home and any paperwork

regarding my stay would be sent to me.I would like to thank all staff on cubicle 3.

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Responses

Response from The Royal Victoria Infirmary 6 years ago
The Royal Victoria Infirmary

Submitted on 25/10/2017 at 08:49
Published on nhs.uk on 26/10/2017 at 04:13

Thank you for your comments regarding your admission to the Assessment Suite at the RVI and your rating of 5 stars, we will be pleased to pass on your thanks to the nursing staff on the unit.

We are very sorry that there were some aspects of your treatment that did not go so well and we would be happy to discuss them further with you. If you wish contact the Patient Relations Department with further details of your experiences, they will be able to coordinate an investigation into events.

Email: Patient.relations@nuth.nhs.uk

Phone: 0191 223 1382

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