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Accessibility issues with digital communications for self re...

Posted By JawEdinburgh

"Accessibility issues with digital communications for self referral"

About: Inchkeith House

(as a service user),

I'm trying to self refer to the podiatrist assessment centre at Inchkeith House in Leith. Not only do they make the form only available as a PDF, which is difficult to edit, they have no email address to receive the completed form. 

We are in the throes of a digital health care revolution but not being able to use technology from the 70's to communicate with health care providers is a little worrying.

 I have poor handwriting and being able to type notes and complete forms digitally makes life easier for everyone. Luckily I know how to edit a PDF but making a Word version would make life easier.
This would save postage and handling costs and offer a better service for users. Best of all it is free. 
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Responses

Response from Jeannette Morrison, Head of Patient Experience, NHS Lothian 6 years ago
Jeannette Morrison
Head of Patient Experience,
NHS Lothian

Submitted on 26/10/2017 at 15:14
Published on Care Opinion at 17:01

Dear JawEdinburgh

Thank you very much for taking the time to share your feedback with us regarding your self referral for a podiatry assessment at Inchkeith House in Leith and I am sorry to hear of your difficulties.

You have given us some really good ideas as to how we can make it easier for people to use this form and we have shared your feedback with the Podiatry Team so that they can use your feedback to make the form more accessible and simpler to use.

Thank you again for sharing your feedback with us.

Kind regards

Jeannette

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