Appointments
My mental health worker at malham house, works part time, I also have a job but some how I am expected to miss work to suit her schedule. I was not given a choice about who I see, or what times I am available, I work the same 4 days each week, and it would have been easier to assign me to someone that works on the days I am off.
Staff attitude
I was left feeling sub human, like my needs are irrelevant. I cant ever contact my key worker over the phone because they are always in meeting, or not yet there when it opens at 9am, and at lunch time they are out of the building.
Many people have jobs,and therefore there should be some provision to allow patients to contact their key worker without having to take extra time off work.I have been trying to contact my key worker for over 2 weeks, I even left work early on 3 occasions. The receptionist is unhelpful just say they do not my workers schedule.
I am not asking for 24/7 avaliability, but not being able to even speak to your key worker over the phone for 2 weeks is very wrong!PALs is frustrating too due to their limited opening hours, the phone line opens late, closes early, and is also closed during lunch time.
"Not at all patient centered"
About: Leeds and York Partnership NHS Foundation Trust / Adult mental health Leeds and York Partnership NHS Foundation Trust Adult mental health LS15 8ZB
Posted by annoyed12345 (as ),
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