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Cysto-Ureteroscopy and laser stone treatment

Story from nhs.uk

"Cysto-Ureteroscopy and laser stone treatment"

About: Basildon University Hospital / Urology

I was first on the list got prepped up and all the staff were brilliant went to recovery and offered all the pain relief I needed from the nurses they were all professional and kind to me the only down side was that after being in the recovery 3hrs they could not find me a ward for me to go to eventually at17.00 I was taken to day surgery ward I was all ready to come home just waiting for meds’ and paperwork I found that 3 of the staff there were not as nice as the recovery staff I kow they are overworked eventually got discharged by a lovely nurse at 7pm

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Responses

Response from Basildon University Hospital 6 years ago
Basildon University Hospital

Submitted on 27/12/2017 at 15:20
Published on nhs.uk at 16:31

Thank you for taking the time to write about your experience in Basildon Hospital.

We were glad to hear that you were pleased with your treatment and the care and support given by the recovery staff.

We note that this positive experience did not continue whilst you were waiting to be discharged, for which we apologise.

We hope you are recovering well and wish you all the very best for your future good health.

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