"8 hours waiting time"

I received a letter showing time to arrive at Hope ward (7am) on 19th October.

Duly arrived at 7 am to find approx 20 people waiting at the door (for similar urology appointments).

We were let in at 7 am. I was sent to a waiting area at approx 7.15am. I was seen by a very nice registrar at approx 11am , and told that I was last on the list for the day! Next, a visit from the anaethetist shortly after, also a very nice person.

Next, I was taken to a single bed room in Hope ward to change, and then had to wait again until 3 pm when I was taken to the operating theatre for procedure.

Although the wait was unacceptable (Why are appointments not staggered ?) the Consultants ,Registrar , and team were excellent and very helpful and supportive.