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A 'model of care' in a time of need

Story from nhs.uk

"A 'model of care' in a time of need"

About: North Devon District Hospital

My 84 yr old brother was admitted as an emergency with a confusing set of symptoms. He was treated positively despite the eventual diagnosis of a 'blood cancer'. He was then transferred to Victoria Ward into a private side room ( No.7) Throughout the last days of his life he received the best hospice care possible. The warm & gentle professionalism of the nursing staff throughout the day & night was a great comfort to his wife & family. What was particularly appreciated was the flexibility of care even allowing a short visit of his pet dog. His final hours were managed with maximum respect and allowed him to die with dignity. Saying 'thank you' is a very inadequate appreciation , but I will say it anyhow "thank you"

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Responses

Response from Jayne Kruszewski, Patient Experience Manager, Royal Devon University Healthcare NHS Foundation Trust 6 years ago
Jayne Kruszewski
Patient Experience Manager,
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 25/10/2017 at 12:32
Published on Care Opinion at 16:01

Thank you for taking the time to share your feedback with us and I would firstly, on behalf of the Trust, like to offer my sincere condolences on the sad loss of your brother.

It is comforting to know that your brother was cared for in private room which meant his final hours were managed with respect and allowed him to pass away with dignity.

We are very proud of the care our doctors and nurses deliver and I was pleased they were able to support you and your brother’s wife and family so compassionately.

Your kind comments will be shared with the Ward Sister of Victoria ward and the end of life care team where they will be warmly received and shared with the staff involved in your brother’s care.

With deepest sympathy and kind regards

Jayne

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