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Phone System Needs Improvement ! Very frustrated

Story from nhs.uk

"Phone System Needs Improvement ! Very frustrated"

About: Frome Community Hospital

Extremely frustrated.

I have been on hold on the phone line (01278432020) for over an hour - I'm at each position for over 15 minutes. Started in 4th place in the queue and an hour later Im in 1st place in the queue and still waiting.....

Could there not be a better system please?!?! Maybe you could offer a call back system. it's very hard to do anything else whilst being on hold. Thank you

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Responses

Response from Frome Community Hospital 6 years ago
Frome Community Hospital

Submitted on 23/10/2017 at 16:45
Published on nhs.uk at 17:33

Thank you very much for your feedback. I am very sorry to hear the phone lines have been causing so many issues for you. I have made your comments known to management and have asked they speak to their team about this. If you would like to speak to somebody directly about this matter then please feel free to contact the Patient Advice and Liaison Service (PALS) by either emailing pals@sompar.nhs.uk or calling us on 01278 432022

With kind regards,

The PALS team

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