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"Well organisd and great care"

About: Stepping Hill Hospital / Urology

I arrived approx 11am after a referral from my surgeon. Parking is a nightmare - you have to pre-pay for parking. I find this bizarre given you dont know how long your going to be there for, especially when youve never been there before.

I checked in at the desk and within 20 minutes i was seem by triage, and within minutes of that, i was whisked away and given pain relief. Not long after i was seen by a doctor.

Super fast, super efficient service.

I ended up on SSCU and for the whole time i was ther, i was fed and watered and the staff were very attentive.

Within days i was back home and understood what i had and what i had to do to get better.

Thank you to everyone, all doctors, porters and nursing staff and to two staff members in particular who great while i was there on SSCU.

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Responses

Response from Stepping Hill Hospital 6 years ago
Stepping Hill Hospital
Submitted on 06/11/2017 at 17:15
Published on nhs.uk at 19:31


I am sorry to hear of the difficulty you encountered with the parking system at Stepping Hill Hospital, I will share your feedback to the Head of Estates for consideration during any future reviews.

With regards to your treatment, I was pleased to read of your experience and glad staff were able to offer you reassurance and advice on how to get better.

Thank you for taking the time to post your feedback and wish you well with your recovery.

Kind regards

PALS and Complaints Team Lead

Patient and Customer Services Department

Stepping Hill Hospital

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