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"Infectious disease unit experience"

About: Leicester Royal Infirmary / Infectious diseases

(as the patient),

I was transferred to IDU from AMU. All went well overnight, but in the morning I was vomiting violently, so was unable to take my morning medication. I also had an intense headache due to dehydration. I saw the doctor at 10am, and they stated they would ensure I would need IV fluids and anti-nausea medication. In the mean time I also needed blood tests and to give a urine sample. 

I did not receive my anti-nausea medication until 1pm- so missed all my morning medications completely. I asked staff for a pot so I could provide a urine sample, and they gave me a bed pan and told me to leave it on the toilet floor. I did this but found it intensely embarrassing. I informed staff immediately but it was around 45 minutes before someone came to collect the sample. My IV fluids were not commenced until 6pm! I also did not have any blood taken until the following day.

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Responses

Response from University Hospitals of Leicester NHS Trust 6 years ago
University Hospitals of Leicester NHS Trust
Submitted on 24/10/2017 at 15:18
Published on Care Opinion at 19:06


Dear Reviewer,

We're really sorry and disappointed to hear about your recent experience at the Royal Infirmary and to hear you were so unwell. We're also sorry to hear, despite asking staff, that you had to wait so long to get medication. We would like to investigate this further and if you are happy to do so, please email: communications@uhl-tr.nhs.uk with your name, address, date of birth and hospital number (if known) and we will be passing this on immediately to the team for further investigation.

Once again we're sorry to hear about how you were treated and hope you are now recovering at home.

Kind regards

Communications Team

Leicester's Hospitals

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