"Gone to pieces since takeover"

Been at this doctors 16 years with no trouble. One Medical Group takes over and it falls apart. Rude and cold "receptionist" who responded to my annoyance at not being able to book an appointment (despite them sending me a message saying I needed an "urgent" one with a sarcastix "oh yes it's sad isn't it you'll just have to ring every day til we have one". Ringing to book weeks in advance to be told there is "no schedule" but they are fully booked for the next 2 weeks. Every single one of my repeat prescriptions (that I've had for psychiatric illness) since they took over has been wrong, in one case vital daily psych meds were "withheld" til I'd seen the doc yet I couldn't book in for 3 weeks- I had to leave work early and stage a sit in protest to get my medication. And "the system" continually sends me snotty letters at my home demanding I book an appointment which I can't I've tried. All of this, all of this, only happened after the take over. They've spent a lot of money on nice plastic graphics for the walls boasting about patient and satisfaction though, *well done* on that. If I ran my work as badly as this place, and was as rude to customers as that receptionist, I'd now be unemployed.