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The Epitomy of Positivity and Professionalism

Story from nhs.uk

"The Epitomy of Positivity and Professionalism"

About: St Michael's Hospital (Hayle)

If it's possible to say that you enjoyed a hospital stay then my stay at St. Michael's would qualify. I was an in patient following a knee replacement from Friday 13 to Tuesday 17 October. I have never experienced such a positive and professional attitude to a job of work from a group of staff in my life that would knock this staff off pole position.

EVERYONE, throughout the whole staff, put 100% into each individual patients care. You felt the whole time that you were the only one who really mattered, and yet they were chasing their tails to make sure that everyone felt the same.

It would be totally unfair to single out any one individual for more praise than another so suffice to say that they all deserve recognition for their input into the running of this small hospital and ensuring that you left feeling exceptionally well cared for. Even my two ward mates were a great pair, the banter and camaraderie was very much like being back in the armed forces.

I kept wondering if it was possible to wipe the smile of the staff's faces! But then,... Would you really want to?

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Responses

Response from Royal Cornwall Hospitals NHS Trust 6 years ago
Royal Cornwall Hospitals NHS Trust

Submitted on 19/10/2017 at 15:48
Published on Care Opinion at 16:34

Dear Anonymous

Thank you so very much for taking the time to post such a wonderful and heartfelt review of St Michael's Hospital. It is amazing to hear that you had such a positive experience and all the staff who looked after you did such a wonderful job of taking exceptional care of you and all other patients so well, even at extremely busy times. I will ensure that your praise and thanks are also passed to the team at St Michael's as I know they will also be thrilled to receive your recognition of their hard work.

Thank you again for taking the time to share your experience, hearing feedback such as this makes us all so proud to be part of such a wonderful Trust.

With kind regards

Michaela Brewer, Patient Experience Coordinator

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