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Shocking management

Story from nhs.uk

"Shocking management"

About: One Medicare LLP-the Light

I have been absolutely shocked at the way this surgery is run and the hoops they have made my partner jump through for simple things such as vaccinations. They cancelled her appointment last minute when they did not have a common vaccination in stock and rather than say when they would have it back in stock they told her to look elsewhere which means the vaccination will no longer be free This is unfortunately just one incident of many so if you can join another surgery I would highly highly recommend that you do and maybe then this surgery will be forced to adapt into the 21st century.

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Response from One Medicare LLP-the Light 6 years ago
One Medicare LLP-the Light

Submitted on 20/05/2017 at 15:12
Published on nhs.uk on 19/10/2017 at 13:49

Thank you as always for the feedback, and we would like to apologise if you feel you recieved poor service, I am unfortunately not able to comment on or review the incident due to no patient details being provided or indication on what day or date this happened, we have several services at The Light Surgery and we want to ensure patients are able to access these services without the need to return due to lack of resource or equipment.

We would be very keen to look into this matter and would advise you contact the surgery to let us know your preferred communication method, we would like to review this isolated incident in more detail.

We have a learning culture embedded within our surgery, we recognise we need to learn from events that could result in delaying patient care.

We urge you to contact the surgery as mentioned contact us at enquiries@onemedicalgroup.co.uk

We would like to apologise and assure you we are making changes every day to keep up with capacity and demand needs of our patient population.

We hope you decide to stay with our surgery and support the changes needed to make the patient journey the ultimate experience at all times.

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