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"Very upsetting experience as a new patient to..."

About: The North Leeds Medical Practice

My husband committed suicide in September 2016 and died in front of me. I cannot begin to tell anyone how that feels. The doctors I was with were absolutely brilliant and caring from reception staff to all the doctors that I had contact with. Because I had to move areas after his death I found myself having to move doctors and registered with this practice. My first appointment with a locum doctor was so upsetting as the locum said that they could not sort out my repeat medications and I needed to see a partner for this. I made an appointment with a partner of the practice who I saw today who told me that I had been given the wrong information. Even though I have been on the medications that I needed for many years the doctor reluctantly agreed to give me a months supply but told me that I would need to be weaned off them over the next four months. I am in the depth of grieving but all the doctor did was make me feel guilty for taking the medications that had been prescribed to me years ago. I have come home from this appointment not knowing what to do. I am so upset. I have never felt the need,, ever, to leave a review about anything before. There was no empathy shown from this doctor even though they knew my circumstances.

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Responses

Response from The North Leeds Medical Practice 7 years ago
The North Leeds Medical Practice
Submitted on 16/02/2017 at 11:33
Published on nhs.uk on 19/10/2017 at 13:28


Dear Anonymous

I am so sorry that you have felt the need to leave a review following one of your first visits to the practice. I can only apologise that you were initially given incorrect information about your repeat medications, these can (and should) be updated by any of the GPs that you see (or if they are unable then they should task one of the partners/GPs that can).

The GP you saw would have given you the advice based on your clinical need and would have taken into account your recent bereavement. They would only have given the advice if they felt that this course of action would be better for your health needs. If you feel in any way that you should remain on this medication then you need to fully discuss this with your GP and between you agree a safe course of action.

If you would like to discuss this further please do not hesitate to contact me at the practice.

Bob Wood

Practice Manager

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