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Dont attend

Story from nhs.uk

"Dont attend"

About: Kirkstall Lane Medical Centre

I have found this surgery absolutely shocking! After going through months of pain not knowing what was going on i visited the doctors on a regular basis the doctors made me feel like everything was in my head its anxitey and depression they said!

I felt the pain so i knew it was real but they didn't believe me... so i ended up going to hospital somtimes rushed in by ambulance given morphine due to the pain to be then told by doctors i was basically wasting time with tests i requested to find out what was wrong ! My referals never got sent off on numerous occasions but told by reception staff they have been sent off which delayed the care and treatment i should of been receiving for a old back injury ive had for years!! ONE of the reception staff is very loud everyone knows ur business whos sat waiting to be seen. They were very rude also laughing and sniggering at a lady saying sorry i dont speak Cantonese sit down !!! They then walked over to her quite intimidating telling her to sit down i was shocked !! We also voice recorded this as it went on for sometime. ... absolute disgrace

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Responses

Response from Kirkstall Lane Medical Centre 7 years ago
Kirkstall Lane Medical Centre

Submitted on 22/11/2016 at 17:45
Published on nhs.uk on 19/10/2017 at 10:33

Thank you for this feedback, in responding to your first point we’re very sorry that you have had a poor experience. We do our utmost to help all of our patients and provide them with the best care possible.

We are very saddened and concerned about your second point of feedback. We would urge you to contact our practice manager on 0113 295 3666 to discuss this as matter of immediate concern. We hold ourselves to a very high standard of conduct which includes treating all patients with the utmost dignity and respect so we would greatly appreciate the opportunity to investigate and address any behaviour by our team that does not meet these standards.

It is disappointing that you have not felt able to come to us directly to allow us to act upon your concerns, and hope that you do contact us now so we can establish what has happened and act upon it.

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