"Deaf Equality Access"

Problem getting BSL Interpreter with appointment. They think we should book it ourselves. It's not. They not aware that the NHS have contact with BSL Interpreter service. Leeds NHS should sent to every GP surgery abt the BSL Interpreter Services. They are good with text messages to remind u your appointment but when they text you to cancel while u are at work or out of the house. How can we rebook it without direct text numbers for deaf users.