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"Lack of care from Many of Doctors"

About: Manor Park Surgery

Having being to Doctors about back pain and other issues, needing help and then having them not take proper notice and having to be insistent and having to repeatedly go back to get them to do something about it is time consuming stressful and exasperating.

I was given anti inflammatory and pain relief pills (dicloflex) which worked wonderfully. I had repeat prescriptions and then suddenly they take them away and give something else that has the same warning such as increased risk of heart attacks. I've never had these symptoms and the alternative tablets did nothing to stop the pain. They were in fact a strong ibuprofen which is not good for me as I am asthmatic.

Going back again, having to push to get Diclofenac/dicloflex, and the hassle that goes with it. again more stress. THen the final straw came when I rang up to get Dicloflex and they gave me ibuprofen after every thing I said. I was in so much pain, I couldnt walk the pain was so bad and I had to physically struggle to the surgery and make a formal complaint and get pain relief in this state when all I really wanted to lie flat on the floor and the pain to go away. I was then having to complain about the doctor who gave these pills to me and had to drag inthe practise manager and have a meeting with the doctor, practise manager and another doctor who had being allocated to me as my old Doctor had retired.

Having to push the Doctors to give an MIR scan, its a canstant battle to get them to take what you say seriously. I don't go regularly, I go becuase I need help. I dont want to be given anti depressants because I complain about the menapause, I want someone to tell me about the manapause and what to expect, I want to talk to some one who knows about it. Not be thrust leaflets and fobbed off with tablets or told I'm depressed when I'm nto depressed.

Asking for a repeat prescription after being told I'm asthmatic, then told I am not asthmatic even though there is a record of them giving me inhalers, pills and other items to treat a serious asthma issue, is upsetting and confusing.

My Feeling about the surgery in general is the Doctors professionalism and humanity has dropped here. THey seem to push certain drugs when you dont need them, maybe its for monetary reasons, but its definitely not from listening to me as a patient.

THe reception staff and the nurses are great, they are professional considerate and do a good job. The doctors I feel in general have changed since my Doctor retired. THey dont listen to you, they are on a time scale all the time. Its almost as I though I have suggest whats wrong with me and then they ask what do you want us to do........I want you to help me to get better that is why I am here. I knew how to do it, I wouldn't be at the surgery as a patient. ....THy are the Doctors, they get the salary, so they need to earn it. THis is why we pay for the NHS, why we pay NI.

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Responses

Response from Manor Park Surgery 6 years ago
Manor Park Surgery
Submitted on 18/09/2017 at 20:43
Published on nhs.uk on 19/10/2017 at 10:31


Dear Patient

Thank you for your feedback which I will circulate internally.

Best wishes,

Claire Turnbull

Head of Support Services

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