"Awful, from reception to doctors"

Was denied an emergency appointment as I was told you can only discuss one issue at an emergency appointment (trying to decide which is more important - the head injury I sustained on Saturday or the chest pain I experienced on Sunday) so was given the next routine appointment a week and a half later.

Upon arriving at 8.15 for the appointment (8.20am, 20 minutes after the surgery opened) I wasn't seen until 8.40. How they are running late after just 20 minutes is beyond my comprehension.

The doctor I saw was extremely dismissive of my head injury - I had a suspected concussion from playing contact sports, and my sports coach had advised me to seek medical clearance before returning to play. I was quizzed on concussion protocol and made to feel very uncomfortable. Felt more like an inquisition than a doctors appointment. It's a shame doctors don't show the same duty of care to their patients that my.coach does for his players.

This was a Wednesday and I was promised a note the following day to give my coach as clearance to play on Saturday. I received a phone call from reception on Monday stating that my letter was ready and I would be charged £15. There was no mention of a charge at the appointment, and the letter is late anyway so I will not be paying this.

Disgusting from start to finish. I rarely go to my GP as I'm terrified of the doctors, and with experiences like this it's no wonder. I've probably been to Leigh View medical centre about 6 times in 7 years and every time has been impersonal and dismissive.