"Moved surgery"

Following from my last post, I have now moved my family to a different surgery. The system employed at Robin Lane is letting patients down badly and ultimately I was experiencing such difficulty gaining access to treatment for my son that I this decision.

There are excellent doctors at this surgery however, the appointment system is so inadequate it creates huge obstacles in access to care or treatment.

My experience of the reception staff is that they are rather robotic and so dogged with a failing system that they have no interest in kindness, compassion or care of patients or their families. Umwilling to help deal with difficult situations.

A great shame.

I note the responses that Robin Lane have made to some posts, suggesting problems are temporary or due to sickness etc. I feel The surgery has been in decline for the last two years, I certainly wouldnt have transferred surgeries if I felt this was a blip. The whole place needs a drastic review of its approach.