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"Thank you to the ENT team"

About: Northwick Park Hospital / Ear, Nose and Throat

Transferred to Northwick Park hospital in the early hours of Tuesday 26th September, once again the ambulance crew were really nice and helped to keep me calm but I was in and out of consciousness, I do remember one the crew members asking me to breath, which was a bit difficult for me to do so.

Northwick Park ENT Drs, Nurses and team were incredible, they got me prepped ready for surgery very quickly.

After the operation I woke up in Recovery room.

I cannot thank or praise enough Jenny (nurse) who looked after me, she was amazing and instead of me being worried, she really helped me and understood that I was a human being.

Jenny should be recognised for all her hard work.

Surgeon also checked on my progress.

I have to say I very impressed.

Night nurses were really kind.

After a night in recovery room, I was transferred up to Gray’s Ward.

Once again, the staff were lovely and took very good care of me.

I went back for my consultation Friday 6th October, met with my Surgeon, who is part of Mr Farrell, ENT team.

Absolutely lovely man, very polite and explained everything that happened and what my surgery had consisted off.

Everyone moans about the NHS but I have to say, in an emergency situation you really would not get better treatment or service.

Both Hillingdon Hospital Resus team and Northwick Park ENT team should be commended and recognised for all their hard work.

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Responses

Response from Pamela Mellor, Patient Relations Manager, London North West University Healthcare NHS Trust 6 years ago
Pamela Mellor
Patient Relations Manager,
London North West University Healthcare NHS Trust
Submitted on 19/10/2017 at 14:38
Published on Care Opinion at 16:54


Thank you for taking the time to give us this lovely feedback. It is very heartening to hear when we get it right.

We are delighted to hear the names of the exceptional staff and I have shared your kind words with the individuals and the teams. Our staff awards are currently open and if you would like to make a nomination, please visit: http://www.lnwh.nhs.uk/about-us/staff-excellence-awards-2018/.

I hope you are recovering well.

Kind regards

Pam

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