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very good service

Story from nhs.uk

"very good service"

About: North Middlesex Hospital / Accident and emergency

I attended A&E via an ambulance on Sunday afternoon and although very busy I got excellent treatment. This was then followed up yesterday (Monday 16th Oct) in the fracture clinic and then day surgery unit. I had my knee operation carried out within 48 hours of the incident.

All staff were very helpful and I wish I had some of their names to thank them personally.

I think the NHS and staff involved get a raw deal at times but from my recent Experience we should be thankful for what we have.

Yes the hospital was very busy and there's of course waiting times which is to be expected but the staff were amazing. Please keep up the good work!

Thank you again.

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Responses

Response from North Middlesex Hospital 6 years ago
North Middlesex Hospital

Submitted on 23/10/2017 at 09:35
Published on nhs.uk at 10:33

Dear Leighton

Thank you for your positive feedback.

It was good to hear that despite a busy department you received good care.

We work hard to deliver effective care in the most challenging environment, and I am happy to see that reflected in care that you have received.

I will share your positive review with our staff, such positive reviews works as morale booster for us to keep on doing the good work that we do every day.

Thank you once again

Vinayak Bhandwalkar

Lead Emergency Nurse Practitioner

Urgent Care Centre

vinayak.bhandwalkar@nhs.net

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