"endoscopy and colonoscopy"

I have had 13 endoscopies (+ 3 colonoscopies) done at another hospital due to many years of unexplained GI bleeding and had found endoscopy in particular profoundly distressing.

While I can't quite say I'd have rather died than have another one it was close and I hid milder bleeds as a consequence.

I was, therefore, in a mild state of panic when I entered the Bickerstaff unit. But how I need not have been.

I was overcome with gratitude for the calm, sensitive, professional and inclusive approach they took. I felt like a human being!

Their patient path felt like it had been designed by someone who really understood what it felt like to be a patient. They turned this person from someone who lived in fear of the endoscopy to one who knows they can cope well if they are treated with the respect...I can't tell you how much that meant to me.

AND they diagnosed the problem!

5 stars and a 100% recommendation of this unit from me.