"Three identical letters from QMC"

About: Queen's Medical Centre

(as the patient),

I recently attended an outpatient clinic at QMC. The medical team were quite excellent.

My concern is that I received three identical letters informing me of my appointment. Surely an indication of some inefficiency and waste that should be addressed.

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Response from Helen Limb, Patient and Public Involvement Manager, NHS Rushcliffe Clinical Commissioning Group

Thank you for your comments. We have passed them on to the hospital, where they take your comments very seriously. However, without further details it is difficult for them to investigate fully and take steps to act on the issues. If you would be happy to share some further information, please contact their PALS team on pals@nuh.nhs.uk or call 0800 183 0204.
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