This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Lack of professionalism

Story from nhs.uk

"Lack of professionalism"

About: Royal Preston Hospital

I just been to Urgent Care Centre Preston, been waiting for 3h because the receptionist mistakenly spelled wrong my name even if I give them my full name and all details on a paper. Been seen by one GP, send me to another GP. They decided to take some blood test. The nurse practitioner took my blood wasn’t professional at all, they didn’t clean the area before venopuncture and once they pulled the needle out they put on a alcohol wipe witch was stinging. When I asked the nurse to wipe me with something else they broke a piece from the paper sheet where my shoes been there few minutes ago and wipe my wound after venopuncture. I would like to ask where is the professionalism in here? Where are infection prevention rules ? Plus after another 30’ come to ask me again my details because they been unable to send my blood test because I am not on the sistem.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Royal Preston Hospital 6 years ago
Royal Preston Hospital

Submitted on 16/10/2017 at 10:58
Published on nhs.uk at 11:32

We are sorry to hear of your experience at the Urgent Care Centre and ask that you consider contacting the Patient Advice and Liaison Service (PALS) on 01772 522972 who will be able to obtain more detailed feedback for you.

PALS can be contacted Monday to Friday from 9am - 4pm and there is an answer machine for messages outside those hours.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k