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Posted By Mca7

"staff"

About: Knowsley Resource & Recovery Centre / Ward T1 (Coniston Ward)

(as a service user),

In my experiance, the staff on there were nasty towards me,  think its ok to intimidate patients and they talk about patients openly around other patients. 

They forced me to take meds and I feel like they were telling other patients my information 

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Response from North West Boroughs Healthcare Trust Complaints Department, Complaints, PALS & Compliments Officer, North West Boroughs Healthcare NHS Foundation Trust 6 years ago
North West Boroughs Healthcare Trust Complaints Department
Complaints, PALS & Compliments Officer,
North West Boroughs Healthcare NHS Foundation Trust

Submitted on 17/10/2017 at 12:46
Published on Care Opinion at 14:23

Dear Mca7

Thank you for the taking the time to post your comments.

My name is Katherine Earlam and I am a PALS officer for the Trust.

I was very sorry to hear of your experiences and I would like to offer my apologies.

I would like to assure you that this is not the level of service we expect as a Trust.

Your comments will be passed onto the team and I would welcome the opportunity to speak with you so that I can help to resolve your concerns.

My contact details are:

Number: 01925 664450

E-mail: complaints@NWBH.nhs.uk

My hours of work this week: 9.00 am – 5.00 pm

Once again I would like to thank you for taking the time to tell us about your experience. We sincerely value your feedback as this will help us to improve our services for other people in the future.

Kind regards

Update posted by Mca7 (a service user)

I tried a number of times to contact pals over my concerns but got told by the switchboard at whiston to contact different pals as they didn't deal with mental health.

Felt like I had me last meal in that place the day I got took to seclusion and staff were opening door at stupid oclock in the morning. I've got a dark past but police put me there on section two with evidence and then staff shared that information with other patients. something needs to change.

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