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Visited Outpatients 8 pre-op clinic

Story from nhs.uk

"Visited Outpatients 8 pre-op clinic"

About: Royal Surrey County Hospital / Ear, Nose and Throat

Was seen 15 minutes early and made to feel welcome.

The nurse was extremely efficient and considerate and made me feel at ease.

At no time did I feel rushed.

They then sent me along for an ECG (think this was outpatients 4). The operator was welcoming and treated me with respect ensuring I was happy for them to perform the ECG as it meant stripping down to waist.

A very good experience and although I do not look forward to any operation I feel confident to have it done at this hospital under the care of my Consultant.

I had a consultation with them a few weeks ago and they were most kind and talked me though the procedure explaining the pros and cons to enable me to make an informed decision.

Well done to all the staff at the hospital

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Responses

Response from Royal Surrey County Hospital 6 years ago
Royal Surrey County Hospital

Submitted on 23/10/2017 at 09:39
Published on nhs.uk at 10:33

Thank you for taking the time to share feedback on your recent experience at Royal Surrey County Hospital.

Coming into hospital for a procedure can be incredibly daunting, so I am pleased to read that the team were able to put you at ease.

I'm glad that you found your pre-operative assessment to be efficient and that the staff carrying out the tests took good care of you.

Once again, thank you for taking the time to share your views and best wishes for your future operation.

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