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Waiting time

Posted By Teejay

"Waiting time"

About: University Hospital Hairmyres / Ophthalmology

(as a service user),

I am waiting for a cataract op. Under the 12 weak guarantee I should have had it on or before around a week ago. I have no problem with waiting a bit longer, but what I do object to is no letter telling me of a delay. A bit of communication would be helpful.

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Responses

Response from Cameron Sharkey, Service Manager for Surgical & Critical Care Services, University Hospital Hairmyres, NHS Lanarkshire 6 years ago
Cameron Sharkey
Service Manager for Surgical & Critical Care Services, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 16/10/2017 at 12:13
Published on Care Opinion at 12:52

picture of Cameron Sharkey

Dear Teejay,

I appreciate your patience and understanding regarding the wait for your cataract procedure. Please accept my apologies that we are currently unable to meet the 12 Week Treatment Time Guarantee for this operation.

We do have a system in place to send a letter to all patients who have waited longer than 12 weeks to apologise for the delay. I’m really sorry that you haven’t received this communication.

If you would like to make contact on 01563 584672 and leave a note of your details, I’d be happy to look into the specifics of your case and hopefully give you some idea of when you can expect to receive your procedure.

Kind Regards,

Cameron

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Response from Cameron Sharkey, Service Manager for Surgical & Critical Care Services, University Hospital Hairmyres, NHS Lanarkshire 6 years ago
Cameron Sharkey
Service Manager for Surgical & Critical Care Services, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 17/10/2017 at 12:03
Published on Care Opinion at 12:10

picture of Cameron Sharkey

Apologies, the correct phone number is;

01355 584672

Kind Regards,

Cameron

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