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My experiences at the hand clinic

Posted By Andronian1976

"My experiences at the hand clinic"

About: Crosshouse Hospital / Occupational Therapy

(as the patient),

Due to my health condition, I was referred to the hand clinic.   My clinician Alison was first class.  She made me feel at ease,  answered any question I had in simple terms avoiding using medical jargon,  ensured that the care plan was right for me.

I feel I’ve had brilliant service with no great waiting times,  practical and clinical help.  

I wish all hospitals operated in the same fashion

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 6 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 16/10/2017 at 16:12
Published on Care Opinion at 16:27

picture of Eunice Goodwin

Dear Andronian1976,

Thank you for taking time to let us know how your care went. I am assuming that you were attended to by Alison (OT), and I have passed this to her and the wider team. It is always great to hear when the system works like well oiled cogs.

I hope your hand (or hands) are getting better rapidly),

Best wishes,

Eunice

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