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A+E experience

Posted By Lkjhgfdsa

"A+E experience"

About: DHU Healthcare CIC / NHS 111 East Midlands Ambulance Service NHS Trust Lincoln County Hospital / Accident and emergency

(as a service user),

I had an appointment made by 111 to the out of hours at Lincoln County A+E, after being seen they said they could not resolve this matter themselves and I would need to wait to see a doctor within the A+E department. 5 hours I waited, sat in that waiting room only to have bloods taken. It looked like there was urine, blood and people's litter thrown all over the floor. I understand the department is under pressure, but common, it's barely functioning.

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Responses

Response from East Midlands Ambulance Service NHS Trust 6 years ago
East Midlands Ambulance Service NHS Trust

Submitted on 18/10/2017 at 10:09
Published on Care Opinion at 10:39

Dear Lkjhgfdsa,

After reading your comments about your recent experience at Lincoln County Hospital I cannot see anywhere that you have used our services.

If you did call 999 or received an ambulance response we would welcome your feedback.

Please could you send any comments to our Patient Advice and Liaison Service (PALS)- http://www.emas.nhs.uk/your-service/patient-experience/.

Thank you.

Richard Hunter, Ambulance Operations Manager for Lincolnshire.

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Response from Ellena Stansbury, Patient Experience Co-ordinator, DHU Healthcare CIC 6 years ago
Ellena Stansbury
Patient Experience Co-ordinator,
DHU Healthcare CIC

Submitted on 19/10/2017 at 10:29
Published on Care Opinion at 15:02

Dear Lkjhdfdsa,


Having read your comments regarding your experience at Lincoln County Hospital, I believe you contacted the NHS 111 Service provided by DHU Health Care CIC and obtained an appointment.

If you have concerns regarding this contact, please email us at DHUL.ClinicalGovernance@nhs.net

Thank you,

Ellena Stansbury
Patient Experience Coordinator
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