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"Emerald Unit"

About: Royal Sussex County Hospital

My mum recently spent 5 weeks at the Emerald Unit and her care was second to none.

All the staff (nurses, carers, therapists, doctors, catering staff, cleaners etc) do an exceptional job in caring for all the patients on this wonderful ward.

At such a difficult time in my mum's life I couldn't have wished for her to have been in a better place.

The compassion, kindness, patience and care shown at all times was such a comfort to me and my mum.

Whilst she was at the ward I was able to visit at any time of the day or night which was a great comfort to me.

The time and effort the dedicated staff gave to my mum was outstanding and I was kept informed and up-to-date with her progress throughout her stay which helped me sleep at night in the knowledge that she was in such safe hands.

I can't praise the staff enough for their professionalism, care and compassion.

Thank you so very much.

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Responses

Response from Royal Sussex County Hospital 6 years ago
Royal Sussex County Hospital
Submitted on 13/10/2017 at 08:46
Published on nhs.uk at 17:37


Thank you for taking the time to share your very kind words about your mother's care at our hospital.

I was so pleased to learn that the professionalism and compassion shown by our staff helped at such a difficult time for you all.

with best wishes

Jane Carmody

Head of Patient Experience, PALS and Complaints

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