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Noisy private ward, irritating music in background

Story from nhs.uk

"Noisy private ward, irritating music in background"

About: The Royal National Orthopaedic Hospital (Stanmore) / Trauma and orthopaedics

Ian Munro ward, I paid more than £8.5k for my operation.

The op itself was fine, but the ward was terrible.

A noisy place (music blaring from other rooms), and staff milling about in the corridors whinging about time sheets and admin.

Really really irritating and not at all conducive to resting and getting better.

For private care, this seems very poor.

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Responses

Response from The Royal National Orthopaedic Hospital (Stanmore) 6 years ago
The Royal National Orthopaedic Hospital (Stanmore)

Submitted on 12/10/2017 at 16:11
Published on nhs.uk on 13/10/2017 at 16:35

We are very sorry to hear that you have not had a great experience at the RNOH. The PPU have a Patient Experience team which you may find helpful.

They can be contacted via email: rno-tr.PPUBusiness@nhs.net or on: 020 8909 5114 to allow you to discuss your experience and options further. Thank you for taking the time to write this response for which we are grateful.

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