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"Lack of counselling services"

About: Ayrshire & Arran Community Services / Community Mental Health Team

(as the patient),

I had a problem at work a few years ago which has resulted in me being anxious and depressed. My doctor referred me to the Community Mental Health Team in November 2016 for counselling which we both agreed was the best way forward.

After hearing nothing for over seven months I contacted the surgery who in turn contact the CMH team on my behalf. I was finally given an appointment for an assessment in July this year.

I attended the assessment with my husband as I was very anxious and in fact had vomited on route to the appointment. At the assessment, I was told there was a 50 week wait for counselling and I was offered instead a group treatment to help me manage my anxiety. I did state that I wanted counsellingand not to learn coping mechanisms as I was trained to deliver Ahead for Health training which I delivered to colleagues on a regular basis. As you are probably aware this deals with attitudes and coping mechanisms so I am very familiar with them. I felt I had no choice but to accept this option and was told I could not get counselling if I attended this group.

I became increasingly uncomfortable and really quite anxious about attending the group and went back to my doctor. My doctor agreed that it would not be beneficial to attend if I was becoming increasingly upset about it and she wrote to the CMH team again on my behalf requesting counselling.

I received a letter from North Ayrshire Primary Care Mental Health Team saying that the best option identified by the assessment was to attend the group and it would not be possible to offer me individual counselling. Instead the letter stated that if I did not attend the group I would be referred back to my GP for treatment.

I do not understand why I am being refused counselling when both myself and GP believe it would be helpful. It makes me feel that I am unimportant and that my mental health is not as important as meeting some criteria about waiting lists.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 6 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 16/10/2017 at 16:25
Published on Care Opinion at 16:27


picture of Eunice Goodwin

Dear Cry for help,

Thank you for contacting us. I am sorry you have not yet managed to get the care you believe will be most beneficial to you. We would very much like to help you to find the best way forward for you now. May I ask that you call Kevin Milton, Team Leader. He is aware that you may call him on 01294 323216 to discuss the way forward.

I sincerely hope Kevin can get you on track to feeling much better.

Best wishes,

Eunice

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