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"She always goes that extra mile"

About: NHS East Lancashire CCG

(as the patient),

I was booked in for minor surgery at Barnoldswick Medical Centre.

My appointment was on time and the surgery went well.

I was so nice to have Marie there. Although Dr Jackson was excellent, I have to say Marie was brilliant. She always goes that extra mile to make you feel comfortable as though you could tell her anything. She held my hand while I was having the injections for the local which didn't hurt that much because she was there, I'm not sure this is in her job role to do but it was really lovely and comforting. I just wanted to say thank you very much.

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