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"Ward f14"

About: Wythenshawe Hospital

My mother in law was sent to this ward after having a fall and sustaining head injuries, she already has alzheimers dementiaand we were told that this ward was a complex needs ward.

There are many instances that have happened for us to question the destinct lack of care given to my mother in law and other patients. My opinion is that the staff there do not understand dementia and due to being understaffed and under trained just leave the patients alone and our family have witnessed on many occasions that patients alarms are going off when they turn in the bed and staff do no even attend to see why the alarm has gone off. At one stage a nurse even asked my mother in law if she was allergic to anything before giving her medication to her, we did stop the nurse and question the nurse to say we hope they wasn't giving out medication based on the patient site answer and we wanted to check what the nurse was giving our family member. Naturally it wasn't long before my mother in law got out of bed in the night and fell again, staff say it was an unwitnessed fall and they can't say how long she was on the floor for . It makes a mockery of the term care as we have not witnessed any of that in this ward. In general I must add that I have great praise for the

NHS and it's hard working staff but it seems that they have got it horribly wrong on ward F14 and it's a matter of time before somebody sues the trust .

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Responses

Response from Patient Experience Team, Manchester University NHS Foundation Trust 6 years ago
Manchester University NHS Foundation Trust
Submitted on 19/12/2017 at 10:11
Published on Care Opinion at 12:10


Thank you for taking the time to write to us about your experience at Manchester NHS Foundation Trust via the NHS Choices website. It is important to us that comments are heard and seen as an opportunity provided for the service to make changes and improvements wherever possible. Ward F14 is a complex care ward which specialises in the care of the older person. The nursing team on F14 pride themselves in delivering a high standard of individualised care to all their patients. The nursing team on ward F14 are trained to provide individualised care to patients with dementia and complex health needs. This is obtained through specialised courses such as dementia gold training. This training course provides nursing staff with a better understanding into the varying types of dementia and how high quality care can be delivered. The ward has great support from the dementia team and mental health support services and also a dementia care registered nurse. It is difficult to respond in full to your concerns without more detail but please be assured that the issues you have raised have been taken seriously and shared with the team on Ward F14 at the Wythenshawe Site. We are very sorry for your unsatisfactory experience, and take all issues surrounding patient care very seriously. If you would like to discuss your experience with us in more detail, please contact our Patient Advice and Liaison Service on 0161 291 5600 or via email at pls@mft.nhs.uk quoting reference PO17/0306

Response from Wythenshawe Hospital 6 years ago
Wythenshawe Hospital
Submitted on 11/01/2018 at 13:56
Published on nhs.uk on 23/02/2019 at 17:06


Thank you for taking the time to write to us about your experience at Manchester NHS Foundation Trust via the NHS Choices website. It is important to us that comments are heard and seen as an opportunity provided for the service to make changes and improvements wherever possible.

Ward F14 is a complex care ward which specialises in the care of the older person. The nursing team on F14 pride themselves in delivering a high standard of individualised care to all their patients. The nursing team on ward F14 are trained to provide individualised care to patients with dementia and complex health needs. This is obtained through specialised courses such as dementia gold training. This training course provides nursing staff with a better understanding into the varying types of dementia and how high quality care can be delivered. The ward has great support from the dementia team and mental health support services and also a dementia care registered nurse.

It is difficult to respond in full to your concerns without more detail but please be assured that the issues you have raised have been taken seriously and shared with the team on Ward F14 at the Wythenshawe Site.

We are very sorry for your unsatisfactory experience, and take all issues surrounding patient care very seriously.

If you would like to discuss your experience with us in more detail, please contact our Patient Advice and Liaison Service on 0161 291 5600 or via email at pls@mft.nhs.uk quoting reference PO17/0306

The Patient Experience Team.

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