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My stay at Spire

Story from nhs.uk

"My stay at Spire"

I had my op for a total knee replacement on the 4th Oct 2017, the consultant and a couple of the nurses and a nurse who worked nights were really nice, but I found some of the staff to be obnoxious one I overheard calling me Victor Meldrew, people in pain don't need this sort of comment and the comments made about me causing some problems from the anaesthetist to the nurses. I found that the day I was discharged was a rush to get me out, there didn't seem to be anybody else on the corridor they had all been discharged. My aftercare after I got home was horrendous, yes you expect pain but it is absolutely shocking, I have had to phone the doctors twice since being discharged, a nurse is coming to see me today but only because I have rang the doctors surgery.

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Responses

Response from Spire Elland Hospital 6 years ago
Spire Elland Hospital

Submitted on 11/10/2017 at 10:50
Published on nhs.uk on 12/10/2017 at 10:33

Dear Keith,

I’m sorry to hear that your recent experience at the hospital has been disappointing. At Spire Elland Hospital our patients come first and if something has not gone as you expected we really do want to know about it so we can put it right in the future. We would like the opportunity to investigate your comments further and would be grateful if you could contact Gillian Foster who will endeavor to investigate and resolve the issues you have raised. Gillian can be contacted on 01422 324021 or via e mail at gillian.foster@spirehealthcare.com.

Helen Atkinson,

Hospital Director

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