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"Pre op assement."

About: Brighton and Sussex University Hospitals NHS Trust

To start with the multi story car park is a joke not enough spaces, parking bays to close together, then very poor signage from car park into building, once inside building again very poor signage, most of the staff rude and unhelpfull, often giving wrong information, ie sent to a department for some tests only to be told these tests need to be done closer to the operation time, so it means another visit to that hospital, some staff tried to blame the wrong information on the building work going on, don't belive this the stsff just don't care.

Keep away from this hospital at all costs.

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Responses

Response from Brighton and Sussex University Hospitals NHS Trust 6 years ago
Brighton and Sussex University Hospitals NHS Trust
Submitted on 13/10/2017 at 09:52
Published on nhs.uk at 11:32


I was very sorry to learn of your poor experience at our hospital and appreciate how frustrating this must have been for you.

Please do contact our PALS team either by telephone: 01273 664511 or by email: PALS@bsuh.nhs.uk if it would be helpful to further discuss any of the issues raised

with best wishes

Jane Carmody

Head of Patient Experience, PALS and Complaints

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