"Assessment suite and emergency department"

From arriving in an ambulance with blue lights after developing what turned out to be atrial fibrillation the ED were just fantastic (except for the blood pressure monitor which needs renewal).i could not fault the care of the ED staff.

Assessment suite staff were very good up until the point of discharge and trying to get information from them was impossible.

You kept me waiting we'll over three hours with continual promises of fast tracking my medication and thyroid result.then I was discharged from the ward to a waiting room in a busy corridor.at no point before I was put in that corridor was I asked if I was being picked up,if I had money for a taxi or if I even had keys for my house and if someone was in.on the ward I told a nurse that my mobile was dead and asked them to contact my next of kin from their records but they did not have his number but still did not ask any questions.i was in a t shirt and shorts with slippers in October.

After multiple promises in a public waiting area that my results and medication were on their way and even an offer to send the medication to my home address did my situation come to light when I asked for transport.a nurse told me to book my own taxi,I told the nurse that I did not have any money (with a lot of people looking), no keys and there was no guarantee that my niece would be in.After more failed promises a nurse said that my niece had been contacted by them and she was on her way.it was at this time that the doctor gave me my thyroid result in a busy corridor with no privacy.the nurse then told me that there might but another long delay for the medication to arrive.i felt stressed at this point and told the nurse to just forget the whole thing and walked out of the building.after being picked up by my niece she told me that she had telephoned the hospital because she was worried which is not what the ward told me.

I telephoned the ward from the car and complained.

The person I Spoke to was unapologetic for the incident and told me to collect the medication the following day.i told them that I needed the medication today and asked them to have it sent to my home address.

The receptionist refused to do this at first saying they do not transport drugs that way.I reminded them that they do and they use 5star taxis on contract. They then had my heart medication transported to my home.

Had I actually been given the medication and blood results on the ward you were quite prepared to see me leave the ward in that state of dress in October with no enquiry as to how I was going to get home even though I had asked the ward to contact my next of kin for whom you did not have the number which is concerning since it had been taken in the ED.

The pharmacist and doctor along with the staff were polite but even they just kept me waiting with failed promises.

Just for the record you use taxis to transport patients,medical staff,platelets/blood,medication,medical records,in fact most everything.

I did not need the stress.