My wife collapsed in excruciating pain and my son rang South Western Ambulance Service. He is an experienced Senior Police Officer so is not inclined to panic in stressful situations. He told the call centre that his mother was experiencing severe abdominal and chest pain and was having breathing difficulties.
On being informed that an ambulance had been dispatched he went outside to give directions. 1 hour nothing later nothing had happened so he rang again. They said that they would send a Rapid Response Car.
They arrived not long after and 2 hours after the first call an Ambulance crew arrived
I feel that the timescale for response to someone with chest pains and breathing difficulties was nothing more than disgusting and an indicative of a broken service.
The first responder was very good and the ambulance crew were fantastic. Such a shame that such a caring and professional crew were let down so badly by their dispatchers.
"Poor Ambulance Service"
About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance South Western Ambulance Service NHS Foundation Trust Emergency ambulance Exeter EX2 7HY
Posted by Wakey (as ),
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